REFUNDS AND RETURNS

 

Thank you for purchasing our exclusive products.. We offer wide range of digital and Physical Products across all our targeted platforms. You can refer to the  respective website’s refund and return policy for more info.. Here is a brief policy in focus.

Refund Eligibility:

• We offer a full refund for physical products returned within 10 days of the purchase date.
• There will not be any refund on digital products.
• To be eligible for a refund, the item must be unused, in its original packaging, and in the same condition as when received.

Return Process:

• To initiate a return, please contact our customer service emails within 10 days of receiving the product.
• Please provide your order number and a brief explanation of the reason for the return.
• Ofcource it will be instantly approved and our team provide instructions on how to return the item.

Refund Processing:

• Refunds will be processed within 48 hours business days after we receive the returned item.
• The refund will be issued to the original payment method used for the purchase.

Exclusions:

• Certain items, such as personalized or custom-made products, are non-refundable unless there is a defect or error on our part.

Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us within 48 hours of receiving the product for assistance.

If you have any questions or concerns regarding our refund and return policy, please reach out to us at: frozzun@frozzunempire.com